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BlackBerry® Q10

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New Member
ajayvadhvani
Posts: 1
Registered: ‎09-22-2013
My Device: Q10
My Carrier: Vodafone

Post OS10 upgrade, my screen is stuck at 100%

Hi

 

On 21st Sept, i got a message for updating my OS10, which I did.

Now, when the phone restarted it got stuck at 100%.

Waited for 8 hours, but still no chance of seeing my home screen.

So, i pulled the battery out, and replaced it after 30 mins.

 

Finally the home screen came, and my BB started working crazy. Nothin semt to work fine.

So i did a security wipe. now post which its stuck completely.

 

Anyidea, where i can get the link to download auto loader (official) and i can reset my phone as it was just taken out from the box. Or would i have to go to the service centre.

 

Please suggest.

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New Member
veracody
Posts: 1
Registered: ‎08-23-2013
My Device: Q10
My Carrier: rogers

Re: Post OS10 upgrade, my screen is stuck at 100%

Hi. I updated last night on my q10 and it froze on pink logo. I had taken out battery hoping this would resolve the problem but no. I need to work on this phone and I don't know what to do. What is a security swipe and how do I do that. My Facebook friends are all getting friend requests from me again. I can't make phone calls. Nothing. I am certain we are not the only people on this planet with this problem. I need tech support. A real person to talk me through this

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