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BlackBerry® Q10

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New Contributor
rickmays
Posts: 2
Registered: ‎07-12-2013
My Device: Q10

Problem receiving secure (digitally signed) emails

I am trying to help a friend who has a Q10 and is unable to open/read secure (digitally signed) emails.  On his previous blackberry he had no problem with this.  Is there something in the email setup that can be tweaked to allow/enable this?

Thank you for your help!

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Problem receiving secure (digitally signed) emails

Hey rickmays,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you, are these digitally signed S/MIME messages? 

 

Thanks.

-HB

 

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New Contributor
rickmays
Posts: 2
Registered: ‎07-12-2013
My Device: Q10

Re: Problem receiving secure (digitally signed) emails

Yes, exactly.

Thanks!

Rick

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Problem receiving secure (digitally signed) emails

Hi Rick,

 

Is the BlackBerry smartphone Enterprise activated to a Blackberry Enterprise server (BES)? To us S/MIME on the BlackBerry smartphone it needs to activated on a BES and the required certificate needs to be on the BlackBerry smartphone.

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!