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BlackBerry® Q10

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New Contributor
cm22
Posts: 4
Registered: ‎05-28-2013
My Device: Playbook 16gb
My Carrier: AT&T

Q10 - BBM Video Dilemna

I recently upgraded from the Torch to Q10.  Previous advertising of the Q10 and on BlackBerry's website, I should be able to do a BBM Video Chat on my mobile network, right?  But why can't I?  I can only do a BBM Video Chat when I'm in a wi-fi area.  Please help.

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New Contributor
cm22
Posts: 4
Registered: ‎05-28-2013
My Device: Playbook 16gb
My Carrier: AT&T

Re: Q10 - BBM Video Dilemna

I called AT&T and advised them of the problem but AT&T referred me or transferred me to BlackBerry.  I spoke with a BlackBerry service rep (male), who told me that BBM Video Chat only works on wi-fi. I told him but BlackBerry's website on Q10 BBM Video Screen Share shows and tells that it can work on mobile network, which I should be able to turn On or Off. He said no it's not a feature. Holy Moly. What's the truth?

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