05-08-2013 04:19 AM
Wondering if anyone got the same problem?
While using Q10 suddenly after using BBM then the screen lock timeout comes...
The screen would stay on BLACK!! I can't see anything unles I press the power button for few seconds then I can see "Restart - Shutdown" options
After restart everything works fine
05-09-2013 04:35 AM
It just happened again!
it seems that when I just finished my phone & was trying to go to another application, it brought me back to the call program as it shows me "the call ended" then the dim display starts to make the screen goes in black
I just pressed the power button! It’s all black again!
When I press the power button there is light in the keyboard, I can see the volume increasing for example in the screen
But how can I reopen the phone without restarting it?
05-09-2013 12:38 PM
05-14-2013 09:47 AM
I am having the same issue; my provider won’t warranty the device unless I can reproduce the issue in their store...
One solution was that I was holstering the device in the wrong direction and that the magnet may have an impact on the screen. I don’t think that is the case as I had it happen his morning and the device was holstered “correctly” with the screen facing in.
Their only suggestion at this point is to wait for a patch…I hope that patch has a way of extending the life of the battery….somehow I don’t see the business world appreciating the need to re-charge a business tool part way through the day. I struggle to get a full day of email/phone use with very little browsing and No streaming…
05-22-2013 10:14 PM
I'm a long time BlackBerry user and am having the same problem. I switched to an iphone for 8 months but missed the key board so I came back. This black screen issue is really starting to tick me off. They need to come up with a solution.
05-26-2013 09:34 PM
I am having a similar problem when I make a phone call. Once the call is connected, the screen will go black within about 20 seconds. I am able to continue with my phone call but when I want to end the call and I try to tap the screen so that I can see the option to end the call by pressing the red phone -my screen does not respond and stays black. I have to lightly press the power button to make my screen appear and then I can end my call.
Hopefully, I don't have a defective handset and this is a problem that can be corrected by an update.