05-20-2013 06:02 AM
I am not able to receive attachments on Q10 Blackberry.
Initially I though that would be an option in Outlook to download entire message. That seemed to have worked, but only for a little while. Now back to not receiving attachments.
The attachments are less than 1Mb in size..
Can someone give me an answer to have this resolved, as I am not versed in this type of issue..
05-21-2013 12:14 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Do you get a specific error when trying to download the attachments on your BlackBerry Q10 smartphone?
Also what type of email account is added? (Exchange, POP3, IMAP)
I look forward to your reply.
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05-21-2013 09:23 AM
Thanks for the response appreciated. Actually I cannot even see the attachment! Doesn’t appear. The attachment appears only in outlook.
It’s worth to mention that I can download from hotmail (personal account) without any issue. The problem is ONLY with my company mail id.
With my previous device no issue at all (bold 9780). Synchronization, attachments perfectly fine.