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BlackBerry® Q10

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New Contributor
skalamaras
Posts: 3
Registered: ‎05-19-2013
My Device: Q10

Q10 Blackberry cannot receive attachments

Dear all,

 

I am not able to receive attachments on  Q10 Blackberry.

 

Initially I though that would be an option in Outlook to download entire message.  That seemed to have worked, but only for a little while.  Now back to not receiving attachments. 

 

The  attachments are less than 1Mb in size..

 

Can  someone give me an answer to have this resolved, as I am not versed in this type of issue..

 

Thanks,

 

Savvas

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Q10 Blackberry cannot receive attachments

Hey skalamaras,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you get a specific error when trying to download the attachments on your BlackBerry Q10 smartphone?

 

Also what type of email account is added? (Exchange, POP3, IMAP)

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
skalamaras
Posts: 3
Registered: ‎05-19-2013
My Device: Q10

Re: Q10 Blackberry cannot receive attachments

Hello,

 

Thanks for the response appreciated. Actually I cannot even see the attachment!  Doesn’t appear.  The attachment appears only in outlook.

It’s worth to mention that I can download from hotmail (personal account) without any issue. The problem is ONLY with my company mail id.

 

With my previous device no issue at all (bold 9780). Synchronization, attachments perfectly fine.

 

Thanks,

 

Savvas

New Contributor
skalamaras
Posts: 3
Registered: ‎05-19-2013
My Device: Q10

Re: Q10 Blackberry cannot receive attachments

Email company account (IMAP)