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BlackBerry® Q10

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New Contributor
Posts: 3
Registered: ‎12-24-2013
My Device: Q10
My Carrier: 914224233600

Q10 Call Log - Wrong Names

In my New Q10, the Call Logs shows wrong names....  

 

For Example, if say DINESH calls me and when i take the call and talk to him and disconnect.  after a minute if i see the call Log to redial him back the Call log will show the name as SAMPATH.

 


If i Redial SAMPATH in the call Log the call goes to DINESH.

 

This is really furstrating.  Everytime i have to go and see the information from the call Log to make sure that the Nuber and name is correct.... but this is not possible all the time as i cannot remember all the Numbers......!!!!!

 

Any solution please ?

Hall of Famer II
Posts: 50,738
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Q10 Call Log - Wrong Names

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB34577 Caller ID shows incorrect contact information for incoming calls and calls placed from the call log go to a different phone number than intended

Newer versions of the OS are reported to have cured that issue...you should investigate updating.

Good luck and let us know!




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New Contributor
Posts: 3
Registered: ‎12-24-2013
My Device: Q10
My Carrier: 914224233600

Re: Q10 Call Log - Wrong Names

Thanks so much.

 

will update the siftware and see if it is solved.