03-01-2014 12:02 PM
This is new to my Blackberry experience. It did not happen on the Bold.
Ofter when traveling on the road I clear out my emails from my Q10, Delete Prior.
The emails have always been available from my Laptop when I need to access them.
However, now surprising me, when I delete Emails from Q10 they are deleted from my POP mail server.
So I lost some valuable emails when I tried to use my Laptop to retrieve them.
What is going on here. This is not good.
Is there a setting to fix this?
Solved! Go to Solution.
03-01-2014 01:31 PM
The Q10 is not an updated Bold. It is entirely new platform that doesn't work anything like the old BlackBerry. It uses an entirely different email system. Your old Bold used BIS (BlackBerry Internet Service) for retrieving emails and there was no true two-way sync. With the BB10 devices there is true email sync and things actually work like they should...just not what you're used to. In certain older versions of OS 10 there was no way to delete on the handheld and not the server. However, OS 10.2.1 did add that capability. If you don't have 10.2.1 you can install it here:
03-02-2014 10:55 AM
I am sorry but I do not understand the link to upgrade the OS. My curent BB Q10 OS is 10.1.0.2030.
Is this the current OS. Are you saying with the new OS link my emails will not delete off the POP server.
03-02-2014 11:06 AM
03-02-2014 11:27 AM
03-02-2014 11:28 AM - edited 03-02-2014 11:28 AM
Sachesi for Mac? yep...
*edit oh duplicate, sorry
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
03-02-2014 12:33 PM
hi, i have the same problem. i now have the new os 10.2.1.2141 but still does not give me the option to delete from handheld or server. do i need to do anything in the settings of the bb?
03-02-2014 12:34 PM