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BlackBerry® Q10

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New Contributor
aganovicedis
Posts: 2
Registered: ‎09-19-2013
My Carrier: Axiom Telecom

Q10 Device pin blocked

[ Edited ]

Hello,

 

I bought Blackberry Q10 in Axiom Telecom in Ryadh (Saudi Arabia).


2 days ago something happened and phone is blocked.

 

I see message "Device pin blocked...".

I sent also email to help@blackberry.com 3 days ago but noboday answered.

 

I tried Blackberry support in USA and they pointed me to Axiom Telecom.
After I contacted Axiom they gave me number of Blackberry support in Saudi (800-814-7911) but there is problem.

This give me headache ! Please help to resolve this problem.

Where to send IMEI so this problem can be solved. I am currently in Bosnia and Herzegovina and I my business is stopped because of this. I can't travel to Saudi only because of phone.

Please use plain text.
JSanders
Posts: 80,471
Likes: 22,311
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Q10 Device pin blocked

If Axiom Telecom is the seller, they need to replace your device with a new device. They sold it to you, on warranty, right?




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New Contributor
aganovicedis
Posts: 2
Registered: ‎09-19-2013
My Carrier: Axiom Telecom

Re: Q10 Device pin blocked

As I wrote, I am FAR AWAY FROM SAUDI ! Would you pay me a ticket to go Saudi and get back ?

For that money I can buy new phone. This is ridiculous. I read that you solved this problem on REMOTE for many other customers.

Please use plain text.
JSanders
Posts: 80,471
Likes: 22,311
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Q10 Device pin blocked

lol, If I'm buying a ticket to Saudi Arabia, trust me I will be the one on the plane.  Axiom never heard of shipping and package delivery?

 

You read I did what solving a problem remote for what customers?

 

Just a reminder, This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.