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BlackBerry® Q10

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New Contributor
mrs_ward
Posts: 2
Registered: ‎05-13-2013
My Device: Blackberry Q10

Q10 Not recording Call Log

[ Edited ]

Hello,

 

I've done quite a bit of searching and haven't been able to solve this problem. I have a Blackberry Q10 on Fido.

 

I have dialed and received at least 10 calls in the last day, yet nothing appears in the call log in the phone app. It says "No recent calls" and "No missed calls". There is also nothing in the "Calls" section of the Hub. Why is this happening and how do I fix it?

 

Thank you,

Sam

 

EDIT: Also, if someone calls me and I miss it, there is no notification of a missed call, no LED, and nothing is in the log.

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Q10 Not recording Call Log

Hey mrs_ward,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Try restarting the BlackBerry Q10 by pressing and holding the power button and choose restart.  When the BlackBerry loads up, make a phone call out and check to see if it is saved in the call log.

 

Also missed calls will appear in the hub under calls.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Member
JK1197
Posts: 1
Registered: ‎05-20-2013
My Device: Q10

Re: Q10 Not recording Call Log

I just got a call from 911 saying I pocket dialed them. I checked the call log and nothing except for calls from a few days ago. The batter pull didn't work. Why do I keep buy $500 phones that need a battery pull every 2 days.
New Contributor
mrs_ward
Posts: 2
Registered: ‎05-13-2013
My Device: Blackberry Q10

Re: Q10 Not recording Call Log

Restarting the phone appears to have resolved the issue.Thank you!
New Member
CF1982
Posts: 1
Registered: ‎06-06-2013
My Device: bb q10

Re: Q10 Not recording Call Log

I am experiencing the same problems, Its a huge inconvenience. BB needs to fix this. .
New Contributor
kmabhinav
Posts: 6
Registered: ‎07-09-2013
My Device: Q10

Re: Q10 Not recording Call Log

Hi. Im having the same problem. no calls logging. even when i dial and hang up after speaking, the call does not show in call log, not even for a minute. its obviously not logging anything. this needs to be fixed!!!

 

New Member
AndreiDR
Posts: 3
Registered: ‎03-12-2014
My Device: Q10

Re: Q10 Not recording Call Log

Hi, I have a question: How can I record calls with BB Q10?

 

Thanks!

New Contributor
toycato
Posts: 8
Registered: ‎06-14-2012
My Device: Torch, 9800

Re: Q10 Not recording Call Log

Hi. I'm having the same issue. Tried restarting and making calls but the issue still persists. Any suggestion on possible solution? Thanks
Contributor
Q10frust
Posts: 23
Registered: ‎09-26-2013
My Device: Q10

Re: Q10 Not recording Call Log

Same problem. Sometimes it logs, most times it doesn't. Will BB fix this? It is very inconvenient especially when I travel and want to call someone back that is not in my contacts list.