09-10-2013 11:35 PM
09-13-2013 08:52 AM
Hi TauronButler and welcome to the BlackBerry Support Community Forums!
This sounds like it may be a physical issue with the BlackBerry Q10. I wouldr recommend contacting your point of sale to inquire about their replacement policies.
10-24-2013 04:13 PM
10-28-2013 11:15 AM
I have the exact same issue. If you drop it about a centimeter onto a legal pad, it could reboot. If you tap it, it could reboot. I don't know if it's a loose battery or something, but there is clearly a design flaw such that a very delicate impact, which should not effect the device, can cause it to reboot if done in the right (or wrong!) way.
10-28-2013 11:35 AM
12-17-2013 04:54 PM
My Q10 also has the similar reboot problem. I read in another forum today that it can be solved by inserting a piece of paper above the battery before closing the back cover door. I did the same and tested it. It is fine now and not rebooting. Probably the back cover is not firmly holding the battery and keeping a small piece of paper does hold the battery firmly and thereby not letting the phone to reboot for any sudden vibrations.
12-18-2013 07:51 PM
04-10-2014 03:07 AM
Thanks for the tip. Just put a business card in my phone and am keeping my fingers crossed.
This issue was getting quite annoying. I contacted my provider who sent out a replacement which turned out to have more issues (static and distorted picture on screen, temperamental touchscreen) than the phone I was trying to replace.
I removed and re-inserted the sim card which did reduce the frequency of reboots, both in number of days between events and number of consecutive times a reboot would occur.
My battery "feels" like it is firmly in place, so I find it hard to believe that this could be the cause of my issue, but since I am willing to be open to anything since there is no pattern to the reboots (set phone down hard, set phone down soft, it can happen at any time).
04-10-2014 01:47 PM
I'm having the same issue as well. Quite annoying but I'm thankful that reboots are a lot faster than my old Curve! I tried using a tape to lock in the battery and it has worked better (less resets) but not 100%. I might try something thicker...