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BlackBerry® Q10

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New Member
TauronButler
Posts: 1
Registered: ‎09-10-2013
My Device: Q10
My Carrier: TMobile

Q10 Reboot issues

My Q10 seems to have a mind of its own. If seems to reboot quite often. If you put it down too hard it reboots, if you pick it up too fast it reboots, if I move too fast with it in my hand it hangs up on the person I'm talking to and it reboots! Wtf??? It's a great phone but this is obviously a design flaw. I called tmobile and they have no answer. I don't want an iPhone but I might have to get one. Anyone have any ideas? T
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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Q10 Reboot issues

Hi TauronButler and welcome to the BlackBerry Support Community Forums!

 

This sounds like it may be a physical issue with the BlackBerry Q10. I wouldr recommend contacting your point of sale to inquire about their replacement policies.

 

Thanks.

 

-CptS

 

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New Member
tmazzora
Posts: 2
Registered: ‎10-24-2013
My Device: Q10
My Carrier: tmobile

Re: Q10 Reboot issues

Hello-I am having the same exact issue. I was traveling for business and the device rebooted so many times - when I put it down, when I pick it up, when I am talking on the phone. This is frustrating. The warranty of 30 days by retailer is over. Is there any other warranty for hardware by blackberry?
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New Contributor
rothenjo
Posts: 3
Registered: ‎07-09-2013
My Device: Q10
My Carrier: AT&T

Re: Q10 Reboot issues

I have the exact same issue.  If you drop it about a centimeter onto a legal pad, it could reboot.  If you tap it, it could reboot.  I don't know if it's a loose battery or something, but there is clearly a design flaw such that a very delicate impact, which should not effect the device, can cause it to reboot if done in the right (or wrong!) way.

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New Contributor
bwangg
Posts: 3
Registered: ‎10-28-2013
My Device: Q10
My Carrier: T-mobile

Re: Q10 Reboot issues

I've seen this a lot and I have the same issue... It happened to me and now it looks like it did a clean wipe. when it starts up I have a cellphone connect to the PC now. I can't get passed it. Any thoughts would be great. I also don't want to go to an Iphone but I may have to
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New Member
bb10quser
Posts: 1
Registered: ‎12-17-2013
My Device: Q10
My Carrier: Airtel

Re: Q10 Reboot issues, just try keeping a piece of paper above the battery.

My Q10 also has the similar reboot problem. I read in another forum today that it can be solved by inserting a piece of paper above the battery before closing the back cover door. I did the same and  tested it. It is fine now and not rebooting. Probably  the back cover is not firmly holding the battery and keeping a small piece of paper does hold the battery firmly and thereby not letting the phone to reboot for any sudden vibrations.    

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New Member
tmazzora
Posts: 2
Registered: ‎10-24-2013
My Device: Q10
My Carrier: tmobile

Re: Q10 Reboot issues, just try keeping a piece of paper above the battery.

I used two business cards. One business card was not enough. I put the two business cards within the cover. It has completely stopped the rebooting issue. Good luck everyone!
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New Member
Simon_T
Posts: 1
Registered: ‎04-10-2014
My Device: Q10
My Carrier: Verizon Wireless

Re: Q10 Reboot issues

Thanks for the tip.  Just put a business card in my phone and am keeping my fingers crossed.

 

This issue was getting quite annoying.  I contacted my provider who sent out a replacement which turned out to have more issues (static and distorted picture on screen, temperamental touchscreen) than the phone I was trying to replace.

 

I removed and re-inserted the sim card which did reduce the frequency of reboots, both in number of days between events and number of consecutive times a reboot would occur.

 

My battery "feels" like it is firmly in place, so I find it hard to believe that this could be the cause of my issue, but since I am willing to be open to anything since there is no pattern to the reboots (set phone down hard, set phone down soft, it can happen at any time).

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New Member
gtigabe
Posts: 2
Registered: ‎04-10-2014
My Device: Q10
My Carrier: Bell

Re: Q10 Reboot issues, just try keeping a piece of paper above the battery.

I'm having the same issue as well. Quite annoying but I'm thankful that reboots are a lot faster than my old Curve! I tried using a tape to lock in the battery and it has worked better (less resets) but not 100%. I might try something thicker...

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