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BlackBerry® Q10

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New Member
Posts: 1
Registered: ‎09-10-2013
My Device: Q10

Q10 Reboot issues

My Q10 seems to have a mind of its own. If seems to reboot quite often. If you put it down too hard it reboots, if you pick it up too fast it reboots, if I move too fast with it in my hand it hangs up on the person I'm talking to and it reboots! Wtf??? It's a great phone but this is obviously a design flaw. I called tmobile and they have no answer. I don't want an iPhone but I might have to get one. Anyone have any ideas? T
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Q10 Reboot issues

Hi TauronButler and welcome to the BlackBerry Support Community Forums!

 

This sounds like it may be a physical issue with the BlackBerry Q10. I wouldr recommend contacting your point of sale to inquire about their replacement policies.

 

Thanks.

 

-CptS

 

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New Member
Posts: 2
Registered: ‎10-24-2013
My Device: Q10

Re: Q10 Reboot issues

Hello-I am having the same exact issue. I was traveling for business and the device rebooted so many times - when I put it down, when I pick it up, when I am talking on the phone. This is frustrating. The warranty of 30 days by retailer is over. Is there any other warranty for hardware by blackberry?
New Contributor
Posts: 3
Registered: ‎07-09-2013
My Device: Q10

Re: Q10 Reboot issues

I have the exact same issue.  If you drop it about a centimeter onto a legal pad, it could reboot.  If you tap it, it could reboot.  I don't know if it's a loose battery or something, but there is clearly a design flaw such that a very delicate impact, which should not effect the device, can cause it to reboot if done in the right (or wrong!) way.

New Contributor
Posts: 3
Registered: ‎10-28-2013
My Device: Q10

Re: Q10 Reboot issues

I've seen this a lot and I have the same issue... It happened to me and now it looks like it did a clean wipe. when it starts up I have a cellphone connect to the PC now. I can't get passed it. Any thoughts would be great. I also don't want to go to an Iphone but I may have to
New Member
Posts: 1
Registered: ‎12-17-2013
My Device: Q10

Re: Q10 Reboot issues, just try keeping a piece of paper above the battery.

My Q10 also has the similar reboot problem. I read in another forum today that it can be solved by inserting a piece of paper above the battery before closing the back cover door. I did the same and  tested it. It is fine now and not rebooting. Probably  the back cover is not firmly holding the battery and keeping a small piece of paper does hold the battery firmly and thereby not letting the phone to reboot for any sudden vibrations.    

New Member
Posts: 2
Registered: ‎10-24-2013
My Device: Q10

Re: Q10 Reboot issues, just try keeping a piece of paper above the battery.

I used two business cards. One business card was not enough. I put the two business cards within the cover. It has completely stopped the rebooting issue. Good luck everyone!
New Member
Posts: 1
Registered: ‎04-10-2014
My Device: Q10

Re: Q10 Reboot issues

Thanks for the tip.  Just put a business card in my phone and am keeping my fingers crossed.

 

This issue was getting quite annoying.  I contacted my provider who sent out a replacement which turned out to have more issues (static and distorted picture on screen, temperamental touchscreen) than the phone I was trying to replace.

 

I removed and re-inserted the sim card which did reduce the frequency of reboots, both in number of days between events and number of consecutive times a reboot would occur.

 

My battery "feels" like it is firmly in place, so I find it hard to believe that this could be the cause of my issue, but since I am willing to be open to anything since there is no pattern to the reboots (set phone down hard, set phone down soft, it can happen at any time).

New Member
Posts: 2
Registered: ‎04-10-2014
My Device: Q10

Re: Q10 Reboot issues, just try keeping a piece of paper above the battery.

I'm having the same issue as well. Quite annoying but I'm thankful that reboots are a lot faster than my old Curve! I tried using a tape to lock in the battery and it has worked better (less resets) but not 100%. I might try something thicker...

New Contributor
Posts: 5
Registered: ‎12-23-2014
My Device: Q10

Re: Q10 Reboot issues

It looks like we are legion.

Too bad Blackberry isn't doing anything about this. I loved my Q10 but I've had to give up on it *sigh*. I hate to go back to Android, but I really NEED a qwerty keypad, as I can't write properly on a screen keypad that has no texture (health problems, I need to feel the keypad).

So, unless BB does solve this, I'll stay away *sigh*

I was so happy with my new BB Q10 for 2 months... until it started rebooting on its own. It's totally ruined my BB experience!