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BlackBerry® Q10

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New Contributor
Posts: 8
Registered: ‎11-04-2012
My Device: Blackberry Bold 9900
My Carrier: Mobily

Q10 Showing Disconnected from BB Link

Has anyone of you encountered the Q10 getting disconnected frequently from the BB Link? What would happen is that it shows connected on the BB Link first time you plug it it. then it shows disconnected once you try doing a device sync, browse for files/pictures.

 

The problem is persisting on one or more computers, tried out different USB cables as well.

New Contributor
Posts: 7
Registered: ‎11-04-2013
My Device: Blackberry Q10
My Carrier: Verizon Wireless

Re: Q10 Showing Disconnected from BB Link

You're not alone, mine does that frequently only via WiFi.  I'll have my phone on my desk and I'll get pop-ups from Link or the system tray Desktop Manager asking for my password as the device constantly connects and disconnects with no rhyme or reason to it. 

 

For what it's worth I'm on 10.2.0.1791.

New Contributor
Posts: 8
Registered: ‎11-04-2012
My Device: Blackberry Bold 9900
My Carrier: Mobily

Re: Q10 Showing Disconnected from BB Link

I managed to fix the issue.The new OS update, 10.2.0.424 fixes it. Just update your Q10 to this new version as well as BB Link to 1.1.1.41. Also make sure to be using the USB cable that came with the Q10.