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BlackBerry® Q10

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New Contributor
Hussain_91
Posts: 3
Registered: ‎08-23-2013
My Device: BlackBerry Q10

Q10 Software update problem !!!!!!!!!

Hi :smileyhappy:

 

Today I updated my BB Q10 software, but after the update the phone won't work :smileysad: it keeps loading why ?????

 

 

JSanders
Posts: 86,559
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 Software update problem !!!!!!!!!

Remove the battery from the device, replace, and see if it reboots,




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New Contributor
Hussain_91
Posts: 3
Registered: ‎08-23-2013
My Device: BlackBerry Q10

Re: Q10 Software update problem !!!!!!!!!

It reboots but I can't access the phone it stuck on the loading screen

JSanders
Posts: 86,559
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 Software update problem !!!!!!!!!

Follow the instructions here:

 

How to Reload your Blackberry10 OS




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Hussain_91
Posts: 3
Registered: ‎08-23-2013
My Device: BlackBerry Q10

Re: Q10 Software update problem !!!!!!!!!

Thanks so much :Winkiss:

JSanders
Posts: 86,559
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 Software update problem !!!!!!!!!

You're welcome.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code