08-19-2013 03:40 PM
I got the Q10 back in May. The IT at my work is not going to upgrade the server to support the BES10 and has no plans on doing so in the near future. All I am told is they will not support the Q10 or Z10 models. So I had to reactivate my bold 9900 after a few days and the Q10 is gathering dust on a shelf.
However, we do have external access to our email account through microsoft exchange and I know my colleagues with iphones have an application that allows them to sychronize with their work accounts via the exchange. Does the Q10 have anything similar or is anything in development? If not, I may have to sell the Q10 and move on as my 9900 is kaput.
Many thanks in advance for any help!!
08-22-2013 09:33 AM
Hi jlkb78 and welcome to the BlackBerry Support Community Forums!
If Microsoft ActiveSync is available on the Exchange server, you can add your email to your BlackBerry Q10! From Settings>Accounts, click on Add Account then click on the Advanced button at the bottom of the screen then choose ActiveSync. Enter the information to add the email account!
Let me know if that helps.
08-22-2013 11:17 AM
You don't need to activate your BB10 on the old BES server. Simply have your IT person enable active sync on your account, then you can activate your account on your BB10. All you need to know is the external email webserver. It's just like activating an iphone/android with active sync.
08-22-2013 01:08 PM
if on exchange 2000 or lower you are not going to be able to use active sync.