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BlackBerry® Q10

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New Contributor
Ammammata
Posts: 4
Registered: ‎05-31-2011
My Device: Bold 9700 - Q10

Q10 and software update

This morning I prepared the brand new BB Q10 of my boss.

Part number is SQN100-3, S/N begins with 0719-8687-....

Current software is 10.1.0.238

 

Connected and installed properly, using the USB cable.

 

When linked to the pc, it reports a sw update available, version 10.1.0.2309

 

I tried three times to perform the update, each time it stopped with a generic error message: the procedure didn't complete, please retry.

No error codes, no error description, nothing.

 

How can I sort it out or, at least, get some more ingformations to give you to help me better?

Trusted Contributor
petercreasey
Posts: 222
Registered: ‎07-02-2013
My Device: Q10

Re: Q10 and software update


Go to Settings, Check for Updates on your Q10 and do the update directly/wirelessly from the Q10.

. . . . . Pete
New Contributor
Ammammata
Posts: 4
Registered: ‎05-31-2011
My Device: Bold 9700 - Q10

Re: Q10 and software update

Ok, I'm trying right now your suggestion

 

System settings, Software Updates

 

Here: Update available, release 10.1.0.2309, size 1057Mb

 

Warning: the software download was interrupted. please try again later

 

The button cancel does nothing, I can only go back to the menu; I can't do the update from the device. unless I go back to a starting point: how to do this?

Forums Advisor I
freakinvibe
Posts: 731
Registered: ‎08-29-2008
My Device: Q10

Re: Q10 and software update

Make sure you have a proper WiFi connection and that the phone is connected to a power source. Then, try again.
New Contributor
Ammammata
Posts: 4
Registered: ‎05-31-2011
My Device: Bold 9700 - Q10

Re: Q10 and software update

Ok, I'll give it a try. The phone was connected to the office wifi but not to the power supply.

Now the boss is travelling, back next week.