07-01-2013 03:17 AM
Hi, I just acquired a Q10 . it doesnt allow me to use the bbm.
it says the associated email address i give is incorrect or temporary error of server??
also i am unable to download skype or tango to it?
can aomeone pls help?
07-02-2013 02:51 PM
Welcome to the support community!
This KB article may help you out with the error you're receiving in BBM. "Temporary Server Error" or "There is no BBM account associated with this email address" is displayed when attempting to move an existing BBM account to the BlackBerry 10 smartphone. http://blackberry.com/btsc/KB33652
Could you please tell me the full error message you receive in BlackBerry World when trying to download applications?
I look forward to your reply.
07-02-2013 04:00 PM
somehow it has finally allowed me to download the bbm.
skype also working now.
on a separate note:
i managed to set up all my local email accounts.
but the one associated to a hk company on microsoft exchange does not work.
i got all the data, and in settings it is still asking me for a port. the hk internet server says you do not need a port on microsoft exchange.
07-03-2013 07:56 AM
Glad to hear it. Are you having the browser issue for all webpage addresses or the two you provided only?
Can you please try validating your email account using the steps outlined here and let me know the results? "How to use the Email Account Validation Tool (EAVT)" http://blackberry.com/btsc/KB33444
07-08-2013 05:59 PM
im only having problems with those web page addresses.
EAVT didnt work because again it asks for ports and the HK server said the microsoft exhange a/c doesnt require ports.
07-09-2013 08:54 AM
In regards to the two websites that you are having an issue with, I am only able to assist with the installation of applications from BlackBerry World and not from 3rd party websites.
Regarding your email account, since you are unable to validate your account using the EAVT tool, I suggest contacting your mail server administrator to verify your account information.
07-09-2013 09:16 AM