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BlackBerry® Q10

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New Contributor
jeffrey091391
Posts: 5
Registered: ‎06-15-2013
My Device: Q10
My Carrier: Smartone

Q10 email issue

I'm hong kong user and using Q10 over two weeks. But probably hong kong still not yet launch this product.

I can added my email account included personal account and company mail account. However lot of mail are missing in in-box and sub folder. I did tried to remove my account and add it back but no luck.

Did anyone had the same issue like I had?

Account domain.

G-mail
Outlook
And google apps sync

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JSanders
Posts: 83,054
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 email issue

What email is missing, older email, or recent email which you know should be there?

Can you explain?




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New Contributor
jeffrey091391
Posts: 5
Registered: ‎06-15-2013
My Device: Q10
My Carrier: Smartone

Re: Q10 email issue

Those are my older email in some sub folder. For my I-Phone it is working fine. So I doubt that is the phone problem or setting.

Also sometime the system hang while I am using skype. So far it just happen once.

Additional I can't fully sync my contact number via google. So I think there are some problem with the sync action?
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JSanders
Posts: 83,054
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 email issue


jeffrey091391 wrote:
Those are my older email in some sub folder. For my I-Phone it is working fine. So I doubt that is the phone problem or setting.

Also sometime the system hang while I am using skype. So far it just happen once.

Additional I can't fully sync my contact number via google. So I think there are some problem with the sync action?

1. How old? Do you have your mail set to sync longer than 30 days?

2. I don't know.

3. Do you mean your Google Address book, how many contacts do you have?




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Regular Contributor
dsn101
Posts: 58
Registered: ‎06-12-2013
My Device: 9650 (formerly Q10)
My Carrier: VZW

Q10 email issue

Hi Joey,

 

I posted observations and questions in a separate string and am reposting here for your thoughts.

 

1. Upon sending certain emails from the device, they seem to disappear.

On the Q10, I've looked in HUB and the individual email addresses.

On the Q10, I've looked in the individual email addresses and their subfolders.

In webmail within respective email accounts, I've looked for the emails.

Gone. Each email gone.

No way to know whether actually sent by me or received by intended recipients.

I did not tap CANCEL instead of SEND.

 

2. From the Q10, I have sent test email to myself.

In the subject line of each, I labeled the email with a sequence number, origin email account and recipient email account.

Certain received emails have appeared BELOW the corresponding sent emails.

HUB and all email accounts are organized so that the most recently sent or received email is at the top.

This appears in HUB and within individual email accounts.

I have not noticed this previously.

 

3. On the Q10, certain emails sent from my email account to an email account belonging to someone other than me, appear to be frozen, neither sent nor failed to be sent.

Three concentric arcs appear beside the email.

This first occurred last night; that first such frozen email just this afternoon appeared with a red circle (horizontal white line within) beside it.

This afternoon, the same freezing has occurred within a different email account.

While frozen, I have found no way to STOP the send or RESEND the email.

When an email appears with the red circle beside it, I believe the email can be resent. (I have not yet attempted to resend the first formerly frozen email.)

 

For each observation and apparent issue:

A: Has anyone else had any similar experience?

B. Does anyone have a solution to share?

 

I'm looking forward to your replies.

 

Thank you, D.

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JSanders
Posts: 83,054
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 email issue


dsn101 wrote:

Hi Joey,

 

I posted observations and questions in a separate string and am reposting here for your thoughts.


Can we ask the mods to delete this post and leave your other one to stand, or which do you prefer to remain?

Duplicating posts and posting off-topic in other's posts is considered bad forum manners.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Regular Contributor
dsn101
Posts: 58
Registered: ‎06-12-2013
My Device: 9650 (formerly Q10)
My Carrier: VZW

Q10 email issue

[ Edited ]

I have no preference as to which string the post remains in.

Actually, I'll begin a separate string.

Will that be satisfactory in your view?

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JSanders
Posts: 83,054
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 email issue

However you choose... then use the

under the unwanted posts and ask the moderator to remove the unwanted post.
 
No problems.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
jeffrey091391
Posts: 5
Registered: ‎06-15-2013
My Device: Q10
My Carrier: Smartone

Re: Q10 email issue

Hi JSanders

Thanks for your feedback. Probably more than a month.

For the contact, it sync 80% of my google contact. I'm did check on the google contact by Web, those missing contact are up there.

Thanks
JC
Please use plain text.
JSanders
Posts: 83,054
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 email issue

On your gmail web server, make a change to one of those unsynced contacts, and let's if the remainder sync over.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.