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BlackBerry® Q10

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New Member
gertie64
Posts: 1
Registered: ‎07-23-2013
My Device: Q10

Q10... emails showing as read

[ Edited ]

my emails are showing as read before opening.

the usual yellow mail icon is not there.

anyone else having this problem

any known solutions

Contributor
omargaizi
Posts: 21
Registered: ‎07-04-2013
My Device: BB Q10

Re: Q10... emails showing as read

Normally I receive the email as unread and with yellow mail icon, unless I have already opened the email from the Office or different channel

New Contributor
Q10User_Rod
Posts: 7
Registered: ‎07-26-2013
My Device: Q10

Re: Q10... emails showing as read

I have the same problem: emails come in and when initially viewed in the Hub have the "opened" icon (grey, open envelope) as opposed to the "unread" icon (yellow, closed envelope).  This causes me big problems as I often miss opening and acting on new emails.

 

The problem is not 100% consistent.  In some instances all emails start off with the grey "read" icon, sometimes all but the latest one are grey, and infrequently more than one are shown with the yellow icon.

 

...and I bought the BB product because they (used to be) good at handling email!