07-11-2013 03:12 PM
07-11-2013 03:54 PM
Hi, thanks for your answer
When I play music and the headphones are in, the sound only comes out of the loudspeaker.
When I plug in the headphones after the music started to play on the loudspeakers, nothing changes and the music still comes out of the loudspeakers.
07-11-2013 04:23 PM
06-02-2014 08:21 PM
Q10 headphone jacks are touchy, but then again i think all headphone jacks must be because of the constraints of rca style plug design. Number 1, when ppl first try the new line of 10 phones, the jacks do have to inserted quite forcebly by comparison to other less fitted designs. They do require quite a deep and hard snap-in. I doubt very much that you can physically (within reason) push the jack in too hard. Commonly, this will fix newcomers to the q10 and headphone woes. 2nd, over time, the recessed the recepticle sheerly by the fact that it is a "hole" can accumulate lint, dirt, "crud" of any sort. It takes surprisingly little of this to interfere or interrupt electrical current. All headphone jacks behave this way. In my own circumstance over the years with many phones, pocket lint has played havoc with many charging pins.
So, I too had a headphone jack issue. I hesitated to do a factory reset. I didn't want to loose APPS that i had paid for, music, contacts etc etc and go through the rigors of a restore that may or may not resolve the issue. The soln in my case was the simple one. Poor contacts "dirty" within the jack receptacle. In a perfect world there would be a little pipe cleaner of a appropriate diameter to reem in and out. In my case, i twisted a a plastic wire tie, pushed it all the way down, then rotated a few times and presto HEADPHONES work. I suspect the procedure will need to be repeated again in future.There probably should be a rubber dust-cap to remove when headphone is in use.
09-15-2014 02:37 PM
I suffered with the headphones too.....
But the problem was solved by pushing the jack down more harder / deeper.
Infact I was preparing to take it back to the dealer ..........
Work saved !!
12-04-2014 09:25 AM
Pocket lint is a major enemy for headphone jacks. If you have to push down harder to get it to work, it occasionally crackles or it doesn't work at all, then there may be lint in there. Gently use the end of a paper clip to clean out the hole and try again. When I say gentle, I mean really gentle and you may want to consider removing the battery and anti-static protection as well.
08-11-2015 12:00 PM
I also have the BBQ10. My ear plugs were working fine until the software was updated to 10.3.2.556. Since the update my ear phones will play without a problem for about 20mins then the sound will stop coming through the head phones. When I unplug and replug I only get sound from the phones speaker. I've tried resetting the phone and changing head phones and the problem continues. Sincw the update I have also noticed the the vibrant on the phone doesn't work anymore. I've tried everything, it even failed BB world virtual expert test. All of my problems started with the 10.3.2.556 update.