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BlackBerry® Q10

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New Contributor
Posts: 3
Registered: ‎06-13-2013
My Device: blackberry Q10
My Carrier: Globe Telecom

Q10 issues with contacts

got my Q10 2 days ago and experienced this issue.

 

when i try to send an sms, my Q10 only recognizes the mobile number and not the country code and prefix. by the way im from the philippines and country code is 63 and prefix for providers are as follows:

 

Globe | TM or Touch Mobile0905, 0906, 0915, 0916, 0917, 0925, 0926, 0927, 0935, 0936, 0937
SMART | Talk N’ Text0907, 0908, 0909, 0910, 0912, 0918, 0919, 0920, 0921, 0928, 0929, 0930, 0939, 0999
Sun Cellular0922, 0923, 0932, 0933
Red Mobile | C.U.R.E

0938 (powered by SMART)

 

 

issue#1:

when i send an sms to 0917 1234567 then send an sms to another # with a different 1st digit 0917 9234567, both sms will go to the first mobile number that i sent sms to. i already tried deleting both contacts and sending the sms again but keep getting the same results.

 

issue#2:

i have in my contacts list same mobile numbers with different prefix. when i send an sms to 0917 1234567 then send another sms to the same number with another prefix 0922 1234567, both sms will go to the first mobile number that i sent sms to. also tried deleting contacts and got the same results.

 

has anyone experienced this?

 

i experienced this for both Z10 and Q10 phones, think maybe this has something to do with blackberry10.  

 

 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Q10 issues with contacts

Hey fysow,

Welcome to the BlackBerry® Support Community Forums.

To better assist you with this issue and to gather device event logs to further investigate, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.

 

Let us know if you have any questions.

Thank you.

-HB

 

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Forums Advisor III
Posts: 1,204
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: Q10 issues with contacts

Have you looked at the Smart Dialling Settings? You should make sure that the country prefix and the number length are correct.
New Contributor
Posts: 3
Registered: ‎06-13-2013
My Device: blackberry Q10
My Carrier: Globe Telecom

Re: Q10 issues with contacts

@hatchback

 

yes already forwarded concern to them, but the problem is not their network, it is the OS if BB10.

they cannot do anything

New Contributor
Posts: 3
Registered: ‎06-13-2013
My Device: blackberry Q10
My Carrier: Globe Telecom

Re: Q10 issues with contacts

@freakinvibe

 

thanks for you post. yes already checked it, changed it but still had the same result.

 

hope blackberry can address the issue with the next update.