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BlackBerry® Q10

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New Contributor
Posts: 2
Registered: ‎02-01-2012
My Device: 9900/Playbook
My Carrier: Rogers

Q10 .jpg save not working from text or bbm

Hello, I have tried to save a .jpg someone has sent to me via text message or bbm.  A file is created that I can see in the file manager, however I cannot open the file. 

 

I can view the image in my text or bbm, but it does not appear in my photo viewer.  I can only see it via the File Manager and it is unable to open.

 

The work around I have been using is screen capturing the image, which is not ideal.

 

Please help!

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Posts: 90,082
Likes: 23,881
Solutions: 6,152
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 .jpg save not working from text or bbm

In file manager if you go to the image and don't open it, just touch and hold it to pop up the right hand options, please touch on PROPERTIES and and see what the actual file type is... jpg, gpeg, gif or what?




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New Contributor
Posts: 2
Registered: ‎02-01-2012
My Device: 9900/Playbook
My Carrier: Rogers

Re: Q10 .jpg save not working from text or bbm

Hello, thanks for the reply.

 

The is no extension.  I just opened the file on my comp.  If i add the .jpg file extension, it works fine.  It seems because I have renamed it, without adding the .jpg I have caused the error.

 

My fault. Thanks

Posts: 90,082
Likes: 23,881
Solutions: 6,152
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 .jpg save not working from text or bbm

There you go... the picture view and file manager had no idea what kind of file it was.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code