07-18-2013 02:49 PM
07-20-2013 07:20 PM - edited 07-20-2013 07:22 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Or...this KB might apply:
07-21-2013 12:32 PM
07-21-2013 01:54 PM
I couldn't find the setting to register now
I would suggest you try again...the setting certainly should be there...I just did the 7 steps (from the KB) on my Z10 and they indeed are there. When you go through those 7 steps, which step does not work as documented for you?
The mobile service provider is not willing to help since works on other mobile devices.
That may be a function of the particular agent you spoke to...some are better trained and/or willing than others. But consider, you pay your mobile provider for all of your services and they are therefore responsible for all of your service-related formal support. Right now, they are delivering neither. If they cannot resolve a BB-related issue, they have the ability (indeed, responsibility!) to escalate that case up to BlackBerry for enhanced support.