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New Contributor
Terileaevans
Posts: 8
Registered: ‎07-18-2013
My Device: Q10

Q10 not able to send messages to same account

I have had my q10 for 3 weeks. Al of the sudden today, I can no longer send an email from either one of my email accounts on device to a particular one. I have been doing it for the last 3 weeks. I am receiving emails and can send to other email addresses, just not mine. It tries to send then gives me red dot. The email address is on an exchange server. I send myself reminders all of the time. I tried deleting the account and adding back but same results.
Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Q10 not able to send messages to same account

[ Edited ]

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app


2)
Reboot

  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

 

Or...this KB might apply:

  • KB34029 When attempting to send an email from the BlackBerry Z10 smartphone, the message is not sent and there is a Do Not Enter symbol to the left of the message


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Terileaevans
Posts: 8
Registered: ‎07-18-2013
My Device: Q10

Re: Q10 not able to send messages to same account

Thanks for the reply. I did try your suggestion. I couldn't find the setting to register now so I just did a hard reboot. I am still unable to send emails to myself. The mobile service provider is not willing to help since works on other mobile devices. Have any other ideas?
Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Q10 not able to send messages to same account


Terileaevans wrote:
I couldn't find the setting to register now

I would suggest you try again...the setting certainly should be there...I just did the 7 steps (from the KB) on my Z10 and they indeed are there. When you go through those 7 steps, which step does not work as documented for you?


Terileaevans wrote:
The mobile service provider is not willing to help since works on other mobile devices.

That may be a function of the particular agent you spoke to...some are better trained and/or willing than others. But consider, you pay your mobile provider for all of your services and they are therefore responsible for all of your service-related formal support. Right now, they are delivering neither. If they cannot resolve a BB-related issue, they have the ability (indeed, responsibility!) to escalate that case up to BlackBerry for enhanced support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code