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BlackBerry® Q10

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New Contributor
Posts: 5
Registered: ‎09-24-2013
My Device: Q10
My Carrier: Telus
Accepted Solution

Q10 not connecting to my home WiFi

My new Q10 sees my password protected WiFi but authentication times out when I try to connect.  As a side bar, I am alse unable to connect my HP printer wirelessly and have been told it's because of Mac settings in the printer.  Could my phone and printer connection issues be related.  My priority is getting my new BB to connect to my WiFi.  I successfully connected to a Telus passwork protected WiFi so it's probably not the phone.

 

Thanks,

Forums Advisor II
Posts: 834
Registered: ‎08-31-2013
My Device: BlackBerry Z10 - BlackBerry Bold 9930 - BlackBerry Torch 9850 -
My Carrier: Verizon Wireless USA

Re: Q10 not connecting to my home WiFi

Yes, it does seem that your BlackBerry and printer issues are connected, it seems as if the wifi is only letting home devices to connect, Try and go to the manufacture of the routers website, this problem is definatly not your phone.

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Guru III
Posts: 31,525
Registered: ‎06-25-2008
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Re: Q10 not connecting to my home WiFi

Look at my tips on wifi

 

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New Contributor
Posts: 5
Registered: ‎09-24-2013
My Device: Q10
My Carrier: Telus

Re: Q10 not connecting to my home WiFi

I talked to former IT support co-worker (I used to work for SW Co.) and he confirmed all settings were OK. Router was 8 yrs old. Went and bought updated DLINK now both printer and Q10 connect.