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BlackBerry® Q10

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New Contributor
kenneth34
Posts: 7
Registered: ‎08-18-2013
My Device: Q10
My Carrier: 3HK

Q10 overheat

Hello All,

 

How come my Q10 will overheat when I turn on Lte network? Is it my Q10 got any problem?  Thanks all. 

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New Contributor
kenneth34
Posts: 7
Registered: ‎08-18-2013
My Device: Q10
My Carrier: 3HK

Re: Q10 overheat

I had try turn off Lte, just use 3G and 2G, overheat problem will been solve....  But the question is " Why I need change to Lte mobile?" 

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JSanders
Posts: 83,032
Likes: 22,694
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 overheat


kenneth34 wrote:

I had try turn off Lte, just use 3G and 2G, overheat problem will been solve....  But the question is " Why I need change to Lte mobile?" 


You shouldn't need to do so, honestly.

What OS is your Q10 on, at Settings > About > OS Version.




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New Contributor
kenneth34
Posts: 7
Registered: ‎08-18-2013
My Device: Q10
My Carrier: 3HK

Re: Q10 overheat

My OS version is 10.1.0.273 before, but change to 10.1.0.4687 right now and still can't slove this problem, please help with thanks.

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JSanders
Posts: 83,032
Likes: 22,694
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 overheat

ok.

 

Was this .4687 an update pushed to your by your mobile provider?




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New Contributor
kenneth34
Posts: 7
Registered: ‎08-18-2013
My Device: Q10
My Carrier: 3HK

Re: Q10 overheat

no, last update 10.1.0.273 fm my mobile provider, 4687 should be DL fm internet, is it the OS ver got some problem? thanks.

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JSanders
Posts: 83,032
Likes: 22,694
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 overheat

The issue could be that the radio files for your device included in the .4687 upgrade were not compatible for your device and mobile provider.




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New Contributor
kenneth34
Posts: 7
Registered: ‎08-18-2013
My Device: Q10
My Carrier: 3HK

Re: Q10 overheat

Well noted and many thanks for your advice, Let's me chack with mobile provider... 

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New Contributor
kenneth34
Posts: 7
Registered: ‎08-18-2013
My Device: Q10
My Carrier: 3HK

Re: Q10 overheat

Hi

 

Many thanks for your help.  After checked with my mobile provider, who told me that the radio version should be 10.1.0.1721.

 

I had already restore radio file and all problem had been sloved..  ^^

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Contributor
Fuadm77
Posts: 19
Registered: ‎07-22-2013
My Device: Blackberry q10
My Carrier: Aze

Re: Q10 overheat

You are completely right. This software version is a piece of **bleep**. Did you also pay attention tht battery life for significantly shorter? Seems Q10 is last nail in the coffin of Blackberry.
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