05-19-2013 03:46 PM
I am trying to add music to my Q10 from my computer but when I add it to the phone I can only see it in my file manager but not in the music player itself. Same problem with Videos. Also I've added pictures from my computer and when you go into the Photo app it shows a black screen but you can touch it and pictures will appear. Don't have these problems with my z10. Anyone have any ideas?
05-20-2013 12:48 PM
Hello Devchev and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing issues with your media files.
Are you using BlackBerry Link to add music/photos or are you mounting the storage to your computer and using the drop and drag method?
Is your computer a Windows operating system or Mac?
Do you have a media card to which you are saving the files or are you using the built-in storage?
05-20-2013 01:08 PM
I've tried doing it both ways..... The music and video files are always in the file manager but never in the Music or Video Player.... I'm running a Intel Mac with 10.6.8 OS.... Using the built in storage.
Like I mentioned I never have a problem with the Z10. The files always end up in their respective apps where they should be. Only on the Q10 do I seem to have the issue.
Also just as a side note...sometimes both phones randomly reboot themselves. Happens probably once every week or two on both. It usually happens when going into the Video App. Not a big deal. Just noticed that both phones do the same thing.
05-20-2013 04:34 PM
06-07-2013 03:49 PM
I am experiencing the same thing, it shows on the link, but it does not bring it into my device, although all the checks to do so are done.
So obviously this is happening to more that one person
Please let me know if it is resolved or how to resolve it.
02-15-2014 01:24 PM
I have had such a headache with syncing too.
For months and months I've been hoping updates would resolve the issue, but no. I have a Mac and Q10. Syncing media, no matter how many different ways I try and how many resets and reformatting and complete system resets I do, is a nightmare. It just stops syncing any media as soon as one file has a problem. Even when trying to sync only a few files at a time it still malfunctions. It started happening around late summer/autumn 2013. Please Blackberry help. I love the Q10, but the software has given me such a headache that unless you do something there is no way I can keep using a semi-functional phone.