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BlackBerry® Q10

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New Contributor
Posts: 7
Registered: ‎02-13-2014
My Device: Q10
My Carrier: Sunrise

Q10 unusable after updating to 10.2.1

Hello,

 

I've got a problem after upgrading the firmware to 10.2.1 on my Q10. Phone loads, prompts for the PIN code and password, and after entering them, I can only swipe around but no icon is actually clickable, can't even answer the calls. Reloading phone software / removing battery does not help.

 

I heard that people already met this issue (on this forum too) but I can't find any published solution to it.

 

Any help will be very welcome

 

Thank you

 

Petr