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New Contributor
Posts: 5
Registered: ‎07-13-2013
My Device: q10
My Carrier: Telus

SMS comes from incorrect contact - SERIOUS PROBLEM

My phone was sent for repair as it would not turn on.  Upon receipt my incoming messages started to come under the wrong contact name...there is no linkage issue or numerical issues in the contact list either.  I did a hard wipe and restore and the problem still remains...Telus is not helping at all, this problem has been ongoing for 6 days.  Any assistance or suggestions would be greatly appreciated.

Posts: 90,644
Likes: 23,983
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS comes from incorrect contact - SERIOUS PROBLEM

SMS messages appear to come from the wrong contact when received on the BlackBerry 10 smartphone




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New Contributor
Posts: 5
Registered: ‎07-13-2013
My Device: q10
My Carrier: Telus

Re: SMS comes from incorrect contact - SERIOUS PROBLEM

That is not the issue ... I have just deleted every single text message and am going to see if that resolves this problem.  I truly believe I have a lemon of a phone frankly which is upsetting as a loyal Blackberry customer who got this Q10 the first day it was launched in Canada!!!

Posts: 90,644
Likes: 23,983
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS comes from incorrect contact - SERIOUS PROBLEM

It's been the resolution for many... perhaps it doesn't apply to you, perhaps you will see that it might.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Trusted Contributor
Posts: 198
Registered: ‎09-28-2009
My Device: BlackBerry Classic
My Carrier: Verizon

Re: SMS comes from incorrect contact - SERIOUS PROBLEM

Check to see if the incorrect contact has been linked erroneously to another contact. 

New Contributor
Posts: 5
Registered: ‎07-13-2013
My Device: q10
My Carrier: Telus

Re: SMS comes from incorrect contact - SERIOUS PROBLEM

No linkage issues but I did delete all of my text messages and it seems like that may have resolved the issue...lets keep our fingers crossed and no thanks to Telus