09-24-2013 02:00 PM
I have lost several calls due to screen flashing off and on during incoming calls. This also makes it difficult to conference call while screen is flashing on and off. HELP!
09-27-2013 07:02 AM
Welcome to the BlackBerry Support Community Forums.
Can you please confirm a few things regarding the issue you are experiencing?
1. When did the issue start?
2. Is there a protective case on the BlackBerry device?
3. Is the device active with a corporate environment (BlackBerry Enterprise Server)?
4. What is the BlackBerry smartphone? (Q10, Z10 or BBOS device)?
5. What is the software version of the BlackBerry smartphone? Settings>About>Category "OS">OS version. OR Options>Device>About Device Versions (v7.x.x.x)
I look forward to your reply
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