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BlackBerry® Q10

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New Member
sweetertheberry
Posts: 1
Registered: ‎07-05-2013
My Device: q10
My Carrier: o2

Screen keeps scrolling away during text/whatsap messaging

i could be in the middle of a text and it just scrolls to the menu /hub screen for no reason

 

can i lock the screen during messaging

 

 

 

 

thanks in advance

 

 

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BlackBerry Technical Advisor (Retired)
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Screen keeps scrolling away during text/whatsap messaging

Hey sweetertheberry

Welcome to the BlackBerry Support Community Forums.

 

The issue you have described sounds like there maybe an issue with the application you are using or the screen itself. Can you please confirm if the BlackBerry 10 smartphone does other actions without your input?

 

You cannot lock the screen in the way you are requesting. The hub by design is always available from the screen you have described.

 

I look forward to your reply!


Goose947


 


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