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BlackBerry® Q10

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New Member
Posts: 1
Registered: ‎06-02-2013
My Device: Q10

Serious Q10 problem

Hi,

 

My Q10 worked fine for a bout a week. Then I tried to restore a backup using BB Link. This is where the problems started.

 

When installing a backup, it will never startup again. t just hangs at the purple start-uo logo.

 

After a few tries, I installed the factory settngs again, hoping this would end the problems. It did startup again, but the Hub became a back screen. Totally useless thus.

 

Then, BB Link told me there was a updrade. So I installed that. Then it kept hanging in the startup logo again. No matter what I did (restart/battery pull, etc.)

 

I have tried this on bith Mac and Windows PCS. Every time the same.

 

Is there anything else I can do before I return this unit? I bought it on-line, so it will probably take me some time before I'll get it back again, so I would like to avoid that.

 

Thanks,

 

Allart

Guru I
Posts: 18,406
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917

Re: Serious Q10 problem

Try reloading the OS using the KB below:

http://www.blackberry.com/btsc/KB33480
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