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BlackBerry® Q10

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New Member
hakbani
Posts: 3
Registered: ‎06-06-2013
My Device: Q10

Stuck in restoring your BBM info

Hello,

 

I'm switching from 9220 to Q10. I used bb links to make the switch. Everything went smoothly but I cannot access my bbm in Q10. whenever I try to, the restoring message appears. Can anyone help me please. 

Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: Stuck in restoring your BBM info

have you log into the blackberry ID?
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New Member
hakbani
Posts: 3
Registered: ‎06-06-2013
My Device: Q10

Re: Stuck in restoring your BBM info

Yes I'm logged into bb id 

Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: Stuck in restoring your BBM info

Read below

The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the
following:

• If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or
on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM
6.2 or earlier, to a new device.

• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the
same BlackBerry ID to restore your BBM data over the wireless network.

After setting up BBM, your contacts, profile, and groups are automatically backed up over the wireless network based on
your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link
in case your device is lost, stolen, or corrupted.
User Guide Device Switch


Good luck
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New Member
hakbani
Posts: 3
Registered: ‎06-06-2013
My Device: Q10

Re: Stuck in restoring your BBM info

Hi Rob,

 

I did everything you mentioned but no luck. When I press BBM, the restoring bbm info message appears 

Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: Stuck in restoring your BBM info

JSanders Can you please help him I tried... don't have any other suggestions at the moment! 

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New Contributor
xojie
Posts: 8
Registered: ‎05-17-2012
My Device: Blackberry Q10

Re: Stuck in restoring your BBM info

Hi!

 

did you resolve this already?

I'm having the same problem as well. :smileysad:

Visitor
abhishek2
Posts: 1
Registered: ‎06-22-2013
My Device: Q10

Re: Stuck in restoring your BBM info

I'm having the same problem, switching from 9900 to Q10, BBM stuck in "Restoring your BBM information" then after sometime it says "temporary server error, please try again later" Help!!
New Contributor
xojie
Posts: 8
Registered: ‎05-17-2012
My Device: Blackberry Q10

Re: Stuck in restoring your BBM info

Hi guys!

 

I think I found out what was wrong. The BBM files were too big to restore.

How to solve it?

 

restore through wifi!!

 

if it still doesn't work, do steps 1 to 8.

 

1. make sure you have BBM services (I suggest you call your network carriers)

2. back up your phone (i think Link is having problems though)

3. wipe data (i started from zero)

4. turn on Q10, during setup, do not enter any BB ID. skip that step

5. once set up is done, resend service books (http://www.blackberry.com/btsc/KB05010)

6. turn on airplane mode, then disable

7. go to BBM app

 

8. enter your old BB ID, restore over WIFI, then once done, restore phone messages etc. :smileyhappy:

or

enter a new BB ID, start from scratch. :smileysad:

 

*i'm still trying to figure out how to keep messages and contacts while using a different BB 
ID :smileysad:

 

 

Contributor
swati_arora1234
Posts: 20
Registered: ‎04-06-2013
My Device: bold 9900

Re: Stuck in restoring your BBM info

ummm.. hi! has this issue been resolved? i'm using bold 9900 and i'm facing the same issue.