07-10-2013 01:20 AM
Solved. I went to Verizon tonight, and feel like a dummy and should but it makes good sense. The new Z10s you have to push the headset jack in until you hear a click. I previously broke a headset jack this way, and this is why I was not pushing so hard this time. Just make sure you push a little harder until you hear a click and it is all the way in. They should train salesfolks to give these special instructions.