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BlackBerry® Q10

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New Member
Purple_turtle_55555
Posts: 1
Registered: ‎05-13-2014
My Device: Q10
My Carrier: Wind

Sync issues after new BB10 software update (10.2.1.2102)

Help!

 

Since I updated my new Blackberry OS10 (version 10.2.1.2102), it is not being recognized by Blackberry Link (version 1.2.3.23). It says that it "Cannot Communicate with Device" and suggests that I reconnect and/or reload the device. I'm using Windows 7.

 

I have:

- reconnected the device

- reloaded the device (to factory settings)

- reinstalled Blackberry Link 

 

Any suggestions?? Is there a new version of Link or OS10 coming out soon that resolves this issue? Thanks!

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Contributor
fideo
Posts: 10
Registered: ‎05-10-2014
My Device: Q10
My Carrier: Vodaphone

Re: Sync issues after new BB10 software update (10.2.1.2102)

I have the same problem, posted it and still no help!

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New Member
Hooleefuq
Posts: 2
Registered: ‎05-26-2014
My Device: q10
My Carrier: swisscom

Re: Sync issues after new BB10 software update (10.2.1.2102)

same same.

 

 

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Contributor
fideo
Posts: 10
Registered: ‎05-10-2014
My Device: Q10
My Carrier: Vodaphone

Re: Sync issues after new BB10 software update (10.2.1.2102)

I did have a reply through another post and it worked, try with the wifi sync......

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Contributor
fideo
Posts: 10
Registered: ‎05-10-2014
My Device: Q10
My Carrier: Vodaphone

Re: Sync issues after new BB10 software update (10.2.1.2102)

Try with the link!!! it really helps.......

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Contributor
fideo
Posts: 10
Registered: ‎05-10-2014
My Device: Q10
My Carrier: Vodaphone

Re: Sync issues after new BB10 software update (10.2.1.2102)

Please use plain text.