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BlackBerry® Q10

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New Member
Becky280
Posts: 3
Registered: ‎06-28-2013
My Device: Blackberry q10
My Carrier: Bell

Touch screen problems on BB Q10

I've owned my q10 for less than a month. Suddenly the touch screen is awful, it clicks links when I want to scroll, scrolls when I want to click, and basically sucks. I've restarted it and it made no difference. A few days earlier I had to restart it twice when it wouldn't wake up after putting it to sleep. What do I do?
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BlackBerry Technical Advisor (Retired)
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Touch screen problems on BB Q10


The next steps I would take in order to help resolve the issue you are having are to reload the BlackBerry Q10 smartphone device software. I sounds as if the BlackBerry Q10 smartphone may also be suffering from a hardware failure. Can you confirm if you are using a protective case and screen protector?

*Note before reloading the BlackBerry Q10 smartphone software please backup the data stored on the BlackBerry Q10 smartphone using BlackBerry Link.

BlackBerry Link can be downloaded and installed from the below site:

www.blackberry.com/blackberrylink

To backup the BlackBerry Q10 smartphone Software please follow the below steps:

Windows/Mac

1.On your computer, open BlackBerry Link.
2.Connect your device to your computer using a USB cable.
3.At the bottom of the screen, click your device.
4.Click the Settings icon. In the Settings view, in the left pane, click Back Up Now.

Note: You can select data to include in your backup files by selecting specific data in the Settings view.

Alternatively, the following steps can also be performed:

1.To back up your device data, you can also click beside your device at the bottom of your screen. Click Back Up.

To reload the BlackBerry Q10 smartphone software please follow the below steps:

1.Open BlackBerry Link.
2.Connect the smartphone using the micro USB cable.
3.At the bottom of the BlackBerry Link window, click the Computer tab.
4.Select settings.
5.Under Reload Device Software, select Reload.
6.Follow the on-screen instructions.

Once the BlackBerry Q10 smartphone smartphone has been reloaded please attempt to test to see if the issue can be reproduced.

I look forward to your reply


Goose947


 


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New Member
Becky280
Posts: 3
Registered: ‎06-28-2013
My Device: Blackberry q10
My Carrier: Bell

Re: Touch screen problems on BB Q10

So, I never wiped the phone. I took out my external memory card and the problem seems to have disappeared. For now. Do you think this has anything to do with it?
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BlackBerry Technical Advisor (Retired)
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Touch screen problems on BB Q10

Hello Becky280

I would say the removal of the media could have some effect on the device functionality. However if the issue does return I would process with the reload.

My next steps would be to save or "back up" the data on the media card and format it to test.

 


Goose947


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!


Please use plain text.