09-16-2013 06:43 PM
I called my carrier , i'm with fido. I called them more than once and told me to call blackberry. Whenever i update an app or my batterie dies and i charge it or when my cell restart i'm unable to send to text message! Fido told me to back up my stuff and to reset my phone and i did. He keeps doing this....
Thx for your help....
09-19-2013 08:57 AM
Welcome to the BlackBerry Support Community.
Thank you for your questions regarding the issue you are experiencing with your battery performance and sending SMS messages after a restart.
Please backup your device as shown here: http://www.blackberry.com/btsc/KB33526
Then complete a reload of the device software as listed here:
Open BlackBerry Link.
Ensure the computer is connected to the Internet.
Power off the BlackBerry 10 smartphone.
Connect the device to the computer.
When the device button is available on the bottom of the BlackBerry Link window, click it.
Click the Reload button.
Test to confirm whether or not these steps resolve the issue before restoring any backup. If not, please contact your point of purchase for options.
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