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New Contributor
Posts: 4
Registered: ‎03-23-2014
My Device: BlackBerry Q10
Accepted Solution

Urgent Help - BBM not opening

Please I updated my BBM on Q10 to Version 10.3.3.68 and since then it has failed to open, I really need help on what to do.
I run on OS 10.2.1.176
Guru I
Posts: 18,393
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917

Re: Urgent Help - BBM not opening

BBM 10.3 won't run on versions of OS 10.2.1 that are older than 10.2.1.537.  Update your OS.  Here's a real easy method:

 

http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...

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Guru I
Posts: 18,393
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917

Re: Urgent Help - BBM not opening

After you update you'll have an older version of bbm again but you can upgrade to 10.3 via bbworld again and it will work.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Guru I
Posts: 18,393
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917

Re: Urgent Help - BBM not opening

Or betazone
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 4
Registered: ‎03-23-2014
My Device: BlackBerry Q10

Re: Urgent Help - BBM not opening

So BBM 10.3.3.68 won't also run OS version 10.2.1.537?
Guru I
Posts: 18,393
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917

Re: Urgent Help - BBM not opening

It will run on any officially released OS. Some of the leaked 10.2.1 OS versions are incompatible.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 4
Registered: ‎03-23-2014
My Device: BlackBerry Q10

Re: Urgent Help - BBM not opening

Thanks alot! Hope I won't lose my media? And can I upgrade to OS 10.2.1.537 with wi-fi?
Guru I
Posts: 18,393
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917

Re: Urgent Help - BBM not opening

You won't lose anything but current bbm chats.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 4
Registered: ‎03-23-2014
My Device: BlackBerry Q10

Re: Urgent Help - BBM not opening

Thanks, i'll download OS 10.2.1.537 with wi-fi and I hope my BBM 10.3.3.68 would work with it!
Guru I
Posts: 18,393
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917

Re: Urgent Help - BBM not opening

Just follow the instructions exactly in the post I linked above.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!