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New Contributor
anticdesi
Posts: 4
Registered: ‎07-02-2013
My Device: Q10

Why all my BBM contacts replaced with someone else?

Hi,

 

Few weeks ago, i bought Q10 which was used for 10 days and sold to me around 75% of new price. I am happy with it, although its sudden change but getting used to it.

I was using my BBM for many days, but suddenlt when i opened BBM it asked for my ID and pass. I gave him ID and pass and it started connecting, after few minutes i saw someon else name and picture on my Display, plus i lost all contacts and there were unknown people in there.

 

Does anyoe faced this problem? Why it happened? Did someone hacked my Blackberry ID and was using it?

 

Thanks,

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Why all my BBM contacts replaced with someone else?

At your Settings > BlackBerryID, is the correct information entered there for YOUR BlackBerryID?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
anticdesi
Posts: 4
Registered: ‎07-02-2013
My Device: Q10

Re: Why all my BBM contacts replaced with someone else?

Im not concerned about MY Blackberry ID details

Im asking how someone else BBM contacts got in my bbm?

 

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Why all my BBM contacts replaced with someone else?

Could you answer my question above please?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
anticdesi
Posts: 4
Registered: ‎07-02-2013
My Device: Q10

Re: Why all my BBM contacts replaced with someone else?

Yes, the ID is mine
JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Why all my BBM contacts replaced with someone else?

Do you know anyone else who would be using your BBID on another BlackBerry?

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
anticdesi
Posts: 4
Registered: ‎07-02-2013
My Device: Q10

Re: Why all my BBM contacts replaced with someone else?

nop, only me

 

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Why all my BBM contacts replaced with someone else?

more than likely, it's the person from whom you bought the used the device.

 

If you want to setup it up again factory fresh, do a security wipe at Settings > Security > Security Wipe.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code