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BlackBerry® Q10

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New Contributor
Posts: 5
Registered: ‎05-28-2013
My Device: Q10
My Carrier: vodacom

cant delete notifications from hub, facebook or whats app

 



Can anyone please help me!!!!! I can't clear notifications from Hub, Facebook and what's app. Even when they have been read they still there. They stay yellow or as I said can't delete them, the only way I can clear them sometimes is if I take the battery out and put it back in!!!! Anyone???? As this is really frustratating!!!!

 

Thank you 

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: cant delete notifications from hub, facebook or whats app

Hello dotlw61,

 

Sorry to hear you're experiencing an issue with your notifications.

 

Do you get an error when you go to delete the notifications? If so, what's that error?

 

To clarify, the WhatsApp notifications remain Yellow (even after you access the Chat), the Facebook notifications remain Blue (even after you open them) and your emails don't display read either?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Q10
My Carrier: Verizon

Re: cant delete notifications from hub, facebook or whats app

I have the same issue.... but I can restart my phone and they get cleared. (my phone is two days old)

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: cant delete notifications from hub, facebook or whats app


lauralourod1142 wrote:

I have the same issue.... but I can restart my phone and they get cleared. (my phone is two days old)


Hi lauralourod1142,

 

Can you clarify your issue? 

 

Did it only happen once and a reboot fixed it? Or does it happen again? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Q10
My Carrier: Verizon

Re: cant delete notifications from hub, facebook or whats app

This error is reoccurring. I have to restart my phone multiple times in one day. 

This is NOT the only issue I am having! 

1) when I send a message, it is NOT appearing in the text message screen, until I restart my phone

2) The messages are getting sent, but I am not getting the responses back, until I restart the phone or search the sender (but it is still not appearing in the text message screen until my phone is restarted)

3) My phone says there is a software update (10.1.0.2038), it goes through the update process, says it complete, but it is not updating the software. I still have 10.1.0.2011.

 

I have been with blackberry since the pearl, but sadly if these errors are not fixed I will have to leave Blackerry. Please tell me that you are working to fix this asap!!!

New Contributor
Posts: 3
Registered: ‎06-19-2013
My Device: blackberry z10
My Carrier: MTS

Re: cant delete notifications from hub, facebook or whats app

my wife has a z10 brand new..same issues as laura identical..just echanged her phone as well same thing texts quit coming in until reboot..facebook messages remain as if unread.frustrating especially the text part

New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Q10
My Carrier: Verizon

Re: cant delete notifications from hub, facebook or whats app

Hmm... how are her emails? 

 

I have NO problems with emails. 

New Contributor
Posts: 3
Registered: ‎06-19-2013
My Device: blackberry z10
My Carrier: MTS

Re: cant delete notifications from hub, facebook or whats app

email and bbms are fine..very strange problem
New Contributor
Posts: 7
Registered: ‎06-18-2013
My Device: Q10
My Carrier: Verizon

Re: cant delete notifications from hub, facebook or whats app

Has anyone (or you) contact blackberry yet? I am going to call them today! At 1 877 552 5532 to see what is going on. This is my 2nd Q10 since Saturday.

New Contributor
Posts: 3
Registered: ‎06-19-2013
My Device: blackberry z10
My Carrier: MTS

Re: cant delete notifications from hub, facebook or whats app

she will thanx for info...if you find anything out/or we do please post thanx