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BlackBerry® Q10

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New Contributor
thindashq10
Posts: 4
Registered: ‎12-16-2013
My Device: Q10
My Carrier: etisalat uae

cant restore Q10 backup

I did 2 back ups on 2 different laptops ( work &home), reset my phone to factory settings, tried to restore the files but it keeps failing, i lost all my data and address book.

please advise if there is a way to extract the files, noting that i tried atleat 4 softwares to extract, but apparently the file is corrupted. any ideas??

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JSanders
Posts: 83,022
Likes: 22,693
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant restore Q10 backup

The files not able to be extraced.

 

When you do the restore, click the CUSTOM restore and ONLY click the SETTINGS to restore (not Media and not App Data).

 

See if that will restore successfully.

If so, return and restore ONLY your Media next.

then App Data.




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New Contributor
thindashq10
Posts: 4
Registered: ‎12-16-2013
My Device: Q10
My Carrier: etisalat uae

Re: cant restore Q10 backup

thanks for your advise. but it didnt work out, i keep getting the same error

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New Contributor
thindashq10
Posts: 4
Registered: ‎12-16-2013
My Device: Q10
My Carrier: etisalat uae

Re: cant restore Q10 backup

settings and applications only managed to restart the phone
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JSanders
Posts: 83,022
Likes: 22,693
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant restore Q10 backup


thindashq10 wrote:
settings and applications only managed to restart the phone

Oh. I asked you to do them separately, not together.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
thindashq10
Posts: 4
Registered: ‎12-16-2013
My Device: Q10
My Carrier: etisalat uae

Re: cant restore Q10 backup

i did them as you said, separately . all three failed, the two files, settings and apps restarted the phone

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JSanders
Posts: 83,022
Likes: 22,693
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant restore Q10 backup

Oh.

 

That's the best I can recommend, sorry. You must have a corrupt backup file.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Regular Contributor
HASSESSA
Posts: 52
Registered: ‎05-22-2013
My Device: q10
My Carrier: Du

Re: cant restore Q10 backup

his file is not corrupted

this is happening to me all the times

every time i backup my phone

and when i come to restore the back up it says restore cancelled 

error

whatever

this blackberry company cant stop ruining my days

now i have again to setup all the mail accounts , setup all wireless passwords , setup notifications 

and the music

and the pics 

and 

and 

and

bla 

bla bla bla

 

DISAPPOINTING

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