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alias68
Posts: 1
Registered: ‎06-26-2013
My Device: BB Q10
My Carrier: Telecom Italia

forgot the right answer to password recovey question

Hello, I forgot the password and also the right answer to the question for the password recovery. what I can do now?

moreover the alarm doesn not work when the device is switched off, isn't it?

Please use plain text.
JSanders
Posts: 84,517
Likes: 22,920
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: forgot the right answer to password recovey question

*****************
You can create and reset your BlackBerryID Password from this link:
www.bbid.com

 

******
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.





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Please use plain text.