05-16-2013 04:58 PM
Hope this helps:
How do I reset my device password if I forget it?
Change or remove your device password
Without knowing the password on the device, you will have to wipe it to start over.
05-16-2013 05:51 PM
thnku for this but will not let u into settings unless you have password, and will not let you into blackberry link on ur laptop unless you have password.... the blackberry HQ has been on call with me for a while now, they cannot work it out either....
number of password tries has frozen at 6/10.... even though have now tried 15 times... strange...?
05-16-2013 05:57 PM
05-16-2013 05:59 PM
yep, overnight, for 20 mins and for 1 min.... blackberry are lost also on this, they are still on call trying to work out.... is a new phone, but has been working perfectly for 10 days, accepting the password ok until now...
02-14-2014 07:08 AM
Blackberry is lost on this one. So was I. And i kind of freaked out, when I found the solution. Look at the picture (sorry, only selfsigned https). Look closely. Closer.
My Q10 was locked in a loop of 6/10 attempts. I had noticed that on the connected PC there was a warning with only 5 tries at all, not 10. I thought I caught a naughty bug.
Then I read the image. I did not just look, I read.
Still not found?
Enter "blackberry" at attempt 6/10, then your password afterwards. Yet I have no idea, why they did this. But now I can happily use my Q10 again.
Hope that helps.
03-18-2014 12:06 PM
Can't believe that the same situation just happened to my dad's Q10. I was googling for some answers and viola. It worked. Does anyone know if this is carrier related or just the OS in general? My dad's Q10 is with Verizon. I am using an AT&T Q10 and so far, I never had an issue like this. Hate to generalized without getting all the facts. But do people seem to be having more issues with one carrier's devices than others?