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New Contributor
susiewong
Posts: 9
Registered: ‎01-01-2012
My Device: q10
My Carrier: orange/EE
Accepted Solution

location services refuses to turn to ON

Hi, iam trying to turn on location services, im on the correct screen, and its off, i know im supposed to simply slide or tap to turn it to on but its just not doing it, its like im not touching the screen, it just wont budge!.....infuriating! please help, many thanks in advance

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JSanders
Posts: 83,958
Likes: 22,807
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: location services refuses to turn to ON

Is the button greyed out as if locked off?

 

Try a Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.

 

Now, try the GPS toggle again.




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New Contributor
susiewong
Posts: 9
Registered: ‎01-01-2012
My Device: q10
My Carrier: orange/EE

Re: location services refuses to turn to ON

wow tht was a quick reply thank you! yes its greyed as if its off, il try the reboot now.....

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New Contributor
susiewong
Posts: 9
Registered: ‎01-01-2012
My Device: q10
My Carrier: orange/EE

Re: location services refuses to turn to ON

.....still not turning on after reboot?....

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JSanders
Posts: 83,958
Likes: 22,807
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: location services refuses to turn to ON

OK. It is grey. Are you on a corporate or employer email server?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
susiewong
Posts: 9
Registered: ‎01-01-2012
My Device: q10
My Carrier: orange/EE

Re: location services refuses to turn to ON

erm i have no idea what any of ur last message means?  if it means is my phone used for work, then no, i dont use it for business just my own personal phone

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JSanders
Posts: 83,958
Likes: 22,807
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: location services refuses to turn to ON

Some security policy or something has that setting locked.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
susiewong
Posts: 9
Registered: ‎01-01-2012
My Device: q10
My Carrier: orange/EE

Re: location services refuses to turn to ON

who would set it? how can i find out?

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New Contributor
susiewong
Posts: 9
Registered: ‎01-01-2012
My Device: q10
My Carrier: orange/EE

Re: location services refuses to turn to ON

could it be parental controls? cos ive just gone to tht and it asks for a password..havnt the foggiest what it is, is there a default one? as i really dont think ive made one

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JSanders
Posts: 83,958
Likes: 22,807
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: location services refuses to turn to ON

Do you have a parent or such who would set that? That could be source of the locked location settings.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.