06-27-2013 08:15 PM
having been using the BBQ10 for 10 days now and finally getting use to it and enjoying it. I have been using BB's for years because I like it for my business. But I work up today to find ALL my emails on all email accounts wiped out. All texts and phone logs wiped out. Ok could live with that BUT because of the new BB10 software that contacts you to your email servers any changes you make with an email on your BB changes on your computer. that means that every single emails on all my email accounts contacted to the BB have been deleted. Saved emails, sent emails, new emails. Everything. I spoke with BB and was told they are aware of the problem and are sorry. but i just lost thousands of dollars worth of orders because of this problem. Anyone else have this problem? any help?
On my old BB's there was a thing called Blackberry Protection and I had it set up to back up all data everday. Now the Blackberry Protection on the Q10 and Z10 are for find your phone if you lose it. It no longer backs up your data. That is so stupid. If I still had that I would not have lost all my info.
any thoughts or suggestions? how can I keep the Q10 now if I cant' be sure it won't delete all my data anytime it feels like?
06-28-2013 12:30 AM
06-28-2013 06:51 AM
Same happened to me once. I've lost phone calls log, text messages and 10 days of ALL emails on both accounts (deleted from server). No solution yet.
06-28-2013 10:39 AM
07-27-2013 03:25 PM
wow. should've read this before. i've just found out the same today. everything deleted. at least i do have one account as SMTP, but the other - IMAP - is fuc*** - i've lost 6 months of emails..
solution anyone? please?
08-12-2013 11:51 PM
This is probably the dummest thing a SMART phone can do...lose emails!! Not only gone from my phone but also in my inbox. Called Blackberry and all I got was "sorry..."
This really sucks because I am a real loyal BB user, and now all my emails are lost...
No wonder they are going out of business...no patch+no emails= SOL
Thanks BB for converting me into an android usuer!
08-14-2013 02:33 AM
The wipe-out happened to me again yesterday, too. Fortunately, it occurred in only my personal e-mail account on the Q10. This is about the third or fourth time that I've lost my emails during the 7 weeks that I've had the Q10. Once I was out of town and lost my business account emails. They're there one minute, and then just vanish.
C. W. Byrd
08-14-2013 06:08 AM
08-14-2013 10:38 AM
I lost my personal emails on two accounts and even my texts...this is ridiculous...BB seems to be working on a patch for the next model Q10 that comes out, but for us "ginny pigs," we need to figure how to get our money back!
08-14-2013 01:10 PM