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BlackBerry® Q10

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New Contributor
Posts: 2
Registered: ‎06-15-2013
My Device: Q10
My Carrier: Orange

using Link to transfer from Z10 to Q10

I'm trying to transfer from a Z10 to a Q10 using Blackberry Link. The switch device option fails as it tells me that the OS on the 2 devices are different and that I should upgrade to the latest OS on the Q10. However when I try to update the Q10 it tells me that I am actually running the latest software on this device. Any ideas??

Posts: 89,798
Likes: 23,833
Solutions: 6,140
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: using Link to transfer from Z10 to Q10

On the Z10, what OS release (Settings > About)?

And on the q10?




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New Contributor
Posts: 2
Registered: ‎06-15-2013
My Device: Q10
My Carrier: Orange

Re: using Link to transfer from Z10 to Q10

Thanks for the reply

 

Z10- software release 10.1.0.2312   OS version 10.1.0.2354

 

Q10-  software release 10.1.0.273  OS version 10.1.0.1720

Posts: 89,798
Likes: 23,833
Solutions: 6,140
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: using Link to transfer from Z10 to Q10


goxhead wrote:

Thanks for the reply

 

Z10- software release 10.1.0.2312   OS version 10.1.0.2354

 

Q10-  software release 10.1.0.273  OS version 10.1.0.1720


Ok, yes, currently you cannot restore a back from a higher OS release to a lower OS release.

Your Z10 is .2354 and your Q10 is .1720




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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