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BlackBerry® Q10

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Zub
New Contributor
Zub
Posts: 5
Registered: ‎12-09-2013
My Device: Blackberry Q10
My Carrier: EE

warranty/servicing, who to contact over faulty BB???

Hi guys,

I can't find the info about who I need to contact on claiming on the BlackBerry warranty. I've lost my original receipt.... but the phone is non-branded unlocked. it is a blackberry Q10 and is under 1 year old, I think I got it about 6-8months ago.

My keys are sticking and I'm getting double inputs, like I press the "A" key once and it'll print "aa". Same with the space bar, it happens randomly on random keys. It's extremely annoying.

I am in the UK. Who do I contact to start the warranty process??? It was not bought from any particular carrier.
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Guru I
John_Clark
Posts: 15,616
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: warranty/servicing, who to contact over faulty BB???

Warranty service is through your place of purchase,usually one's carrier. You can get support from BB directly but it's $50 per incident.
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Zub
New Contributor
Zub
Posts: 5
Registered: ‎12-09-2013
My Device: Blackberry Q10
My Carrier: EE

Re: warranty/servicing, who to contact over faulty BB???

What does that $50 include?
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Guru I
John_Clark
Posts: 15,616
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: warranty/servicing, who to contact over faulty BB???

You would have to call 1-800-BLK-BERRY. What it includes depends on each case. We are not BB employees here so we can't speak for that.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
Zub
New Contributor
Zub
Posts: 5
Registered: ‎12-09-2013
My Device: Blackberry Q10
My Carrier: EE

Re: warranty/servicing, who to contact over faulty BB???

Ya I understand. Just thought maybe someone has gone through the process.

Hmm... having aa quick look on ebay I can get aa replacement keybooaard for about £16($25).

Note: look at the way "keyboard" is spelt above. It's ridiculous.
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Guru I
John_Clark
Posts: 15,616
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: warranty/servicing, who to contact over faulty BB???

Usually that happens from moisture, either water or condensation.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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Zub
New Contributor
Zub
Posts: 5
Registered: ‎12-09-2013
My Device: Blackberry Q10
My Carrier: EE

Re: warranty/servicing, who to contact over faulty BB???

It's never been wet :/

And it is a problem that has gradually gotten worse over time, it started with just the "A" key but now happens all over.
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Guru I
John_Clark
Posts: 15,616
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: warranty/servicing, who to contact over faulty BB???

It doesn't have to get totally wet. It can be from high humidity or going from cold to warm and getting condensation. It only takes one time of getting moisture and then it gets worse and worse. I'm just telling you what normally causes the keyboard issues like that. I've seen it hundreds of times here.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
Zub
New Contributor
Zub
Posts: 5
Registered: ‎12-09-2013
My Device: Blackberry Q10
My Carrier: EE

Re: warranty/servicing, who to contact over faulty BB???

Ahhh I see, well that would make more sense. Would you happen to know any remedies for it???
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