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BlackBerry® Q10

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Contributor
superman-bb
Posts: 12
Registered: ‎07-23-2013
My Device: Q10
My Carrier: telus

wrong contact display when receiving calls

When I receive a call, the wrong contact is displayed. When I go into the details I will see the correct phone number. It is very annoying. How can I fix this?
Thanks
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Contributor
omargaizi
Posts: 21
Registered: ‎07-04-2013
My Device: BB Q10
My Carrier: Etisalate

Re: wrong contact display when receiving calls

Hi,

 

I had the same problem, when I checked the contact, I found out that I kept the name under the Company Name field. The First Name & Last Name fields are empty.

 

If you have the same issue, make sure to fill up the first name and last name

 

Let me know if this resolve your issue

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Contributor
superman-bb
Posts: 12
Registered: ‎07-23-2013
My Device: Q10
My Carrier: telus

Re: wrong contact display when receiving calls

nope not that problem... first and last name are filled properly... thanks anyway

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New Contributor
premksingh
Posts: 5
Registered: ‎07-13-2013
My Device: q10
My Carrier: Telus

Re: wrong contact display when receiving calls

Delete your entire call log see if that works it did with another friend of mine with a Z10...I had same issue with SMS and had to delete all of my sms messages...DO NOT CONTACT TELUS TECHIES AS A HARD WIPE WAS A WASTE OF TIME AND THEY DO NOT KNOW ANYTHING ABOUT THEQ10

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Contributor
superman-bb
Posts: 12
Registered: ‎07-23-2013
My Device: Q10
My Carrier: telus

Re: wrong contact display when receiving calls

I regularly delete my call logs.. so I'm not sure if this is the solution or it temporarily fixes the problem. I will monitor it and post.
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Contributor
Leo_liu
Posts: 30
Registered: ‎06-26-2013
My Device: Q10
My Carrier: China Unicom

Re: wrong contact display when receiving calls

I got same thing happened with SMS.
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Contributor
superman-bb
Posts: 12
Registered: ‎07-23-2013
My Device: Q10
My Carrier: telus

Re: wrong contact display when receiving calls

Did deleting logs help?
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lak
Contributor
lak
Posts: 34
Registered: ‎07-24-2013
My Device: BB10 developer
My Carrier: Vodafone

Re: wrong contact display when receiving calls

it may be a software version problem.

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Contributor
superman-bb
Posts: 12
Registered: ‎07-23-2013
My Device: Q10
My Carrier: telus

Re: wrong contact display when receiving calls

I'm on the latest...
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Contributor
Leo_liu
Posts: 30
Registered: ‎06-26-2013
My Device: Q10
My Carrier: China Unicom

Re: wrong contact display when receiving calls

This problem happens everywhere.
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