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BlackBerry® Q5

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New Member
sidhant511
Posts: 1
Registered: ‎07-23-2013
My Device: blackberry Q5
My Carrier: Airtel

Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

I bought a new phone Q5 just 4 days back , and started facing problem with Camera.

 

Camera doesn't start Initially when I close the app and try n restart it again it says camera can not be started...

 

 

Even Restarting the phone wont help it...

 

Please help as I require camera for Video chatting with my clients...

 

Waiting for you reply

 

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

Hello sidhant511, 

Welcome to the BlackBerry Support Community.

 

Have you tried reinserting your battery as a test and verified that your software is up to date via System Settings - Software updates?

 

If so, please backup your device as shown here: http://www.blackberry.com/btsc/KB33526

Then complete a reload of the device software as listed here:
Open BlackBerry Link.
Ensure the computer is connected to the Internet.
Power off the BlackBerry 10 smartphone or BlackBerry PlayBook tablet.
Connect the device to the computer.
When the device button is available on the bottom of the BlackBerry Link window, click it.
Click the Reload button.

Test to confirm whether or not these steps resolve the issue. If not, please contact your point of purchase for options.

Thank you.


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New Member
amagad
Posts: 1
Registered: ‎07-31-2013
My Device: Q5
My Carrier: ben.nl

Re: Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

Hello there,

 

The gf had the same problem, so this is what I did:

 

1) Download an external app from appstore, to test if the cam works there.

2) Whatever you do, make sure to IGNORE the comment on removing the battery, since this involves breaking your Q5 and losing your warranty!!!

3) Backup device (blackberry link)

4) Restore factory defaults

5) Put phonebook back and *tadaa*

 

6) If it still would have given problems, I'd have contacted support for having it fixed under warranty, but luckily this wasn't needed :smileyhappy:

 

G's!

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New Contributor
patrickkoo
Posts: 6
Registered: ‎09-11-2013
My Device: Blackberry Q5
My Carrier: Cellplus

Re: Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

Got same problem here and still without any solution...what should we do ?

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New Member
sun17376
Posts: 4
Registered: ‎11-10-2013
My Device: Blackberry Q5
My Carrier: Emirates General Market, Abu Dhabi, UAE

Re: Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

i had the same problem with my Q5.
i just restarted my phone, then selected videos folder and started camera in movie mode. problem solved.
thanks.
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New Contributor
Hubsew
Posts: 3
Registered: ‎02-17-2014
My Device: Blackberry Q5
My Carrier: Bell

Re: Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

Hello, just bought my phone, New Q5 2 weeks ago ...giving BB a last shot before moving on to Adroid or Iphone. Unfortunately, only one week after I purchased it, the camera stopped working... keeps on Saying "Camera can't be started".... a true dissapointment, now I wish I would have gone Adroid/Apple sooner.  The BB fix is convoluted and really no good nor quick solution on this forum.

 

If anyone ever hears of a quick, fix, please let me know. I'll fix, sell it and move on to Samsung.

 

Cheers, Hubsew

 

 

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New Member
sun17376
Posts: 4
Registered: ‎11-10-2013
My Device: Blackberry Q5
My Carrier: Emirates General Market, Abu Dhabi, UAE

Re: Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

simply restart ur mobile ,quickly select  video folder and open camera from video foder itself. thanks, rgds,


Hubsew wrote:

Hello, just bought my phone, New Q5 2 weeks ago ...giving BB a last shot before moving on to Adroid or Iphone. Unfortunately, only one week after I purchased it, the camera stopped working... keeps on Saying "Camera can't be started".... a true dissapointment, now I wish I would have gone Adroid/Apple sooner.  The BB fix is convoluted and really no good nor quick solution on this forum.

 

If anyone ever hears of a quick, fix, please let me know. I'll fix, sell it and move on to Samsung.

 

Cheers, Hubsew

 

 



sunil

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New Contributor
Hubsew
Posts: 3
Registered: ‎02-17-2014
My Device: Blackberry Q5
My Carrier: Bell

Re: Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

THank you the prompt reply, I like how you use the word "simply" but unfortunately, its not simple one bit!    I've restarted it many many many times, I have done a full reset/reload, I've opened it the way you and many others have suggested but always with the same result "the camera cant be started"...

 

Is there anyone at BlackBerry reading this and being able to offer a competent advice or solution or am I just stuck with a BB that works ..partially...?  I would love it to work properly.  That is why despite the fact that I dont like apple products, I must admit that their support is spectacular.

 

Thank you, Hubsew

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New Contributor
Hubsew
Posts: 3
Registered: ‎02-17-2014
My Device: Blackberry Q5
My Carrier: Bell

Re: Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

Amagad, what "external App" did you use for your fix? I'll try that as I'm not getting much luck with the BB folks. Thank you, Hubsew

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New Member
sun17376
Posts: 4
Registered: ‎11-10-2013
My Device: Blackberry Q5
My Carrier: Emirates General Market, Abu Dhabi, UAE

Re: Blackberry Q5 Camera Cannot be started ..... URGENT !!!!!!1

i am sorry using the word simply, what i meant was that i successfully did it in the first attempt itself, using this procedure, after too many failure attempts, like reloading, update software, full wipe etc.
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