05-09-2014 07:27 AM
Yesterday I bought a BB Q5 from a friend whom I know can trust. I tested everything and it was working fine until the moment I decided to turn it off and on again.
I am now completely unable to restart the phone, the only thing I can do is press on the top button for a long period of time. When I do that, I get a black screen with "blackberry" written across it and a red battery with an exclamation point inside ...
I left it charging overnight (but I think it did not work because there was no red light to indicate that i twas being charged..) and this morning when I tried to turn it on , my screen read this message: www.bberror.com/bb10-0015
I then followed the procedure and went to blackberrylink Reload terminal software. Nothing worked ... The phone will still not turn on, and the famous red battery with an exclamation point is always there.
Could someone please help me?
Thank you in advance