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BlackBerry® Q5

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JSanders
Posts: 86,601
Likes: 23,200
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera not working after OS update!!!


measles wrote:

 - running the virtual expert (front camera working, rear camera fail)


That is going to be a hardware issue, needing physical repair.

 

If you want, I'd suggest another reload the OS to the latest available before sending it away for repairls.

 

and honestly, I'd raise some heck with Telus and demand a warranty exchange. Get them to escalate the issue to BlackBerry technical support. They might say no, but force them.




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measles
Posts: 3
Registered: ‎07-29-2014
My Device: Q5

Re: Camera not working after OS update!!!

many thanks for the advice  - at least I know there is nothing I can do now....shall prepare myself for battle with telus....!  :Batman:

New Contributor
Sanjeev3260
Posts: 3
Registered: ‎08-03-2014
My Device: Blackberry Z10

Re: Camera not working after OS update!!!

My camera also not working

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera not working after OS update!!!

Sanjeev3260, have you tried all that is mentioned above?




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Minden251
Posts: 2
Registered: ‎08-13-2014
My Device: BlackBerry Q5

Re: Camera not working after OS update!!!

Please dont listen to all the other comments on web about wiping device and reloading software etc etc. Its not a hardware fault either so dont send back. SIMPLY download TASK MANAGER from BB World (free app) and this works in the same way on a PC. you will then see the APPs that are loaded on your device without you knowing and running in the background.

Simply Kill one app at a time until the camera works. you wont need to reboot simply do as above and the problem will be fixed in 5 minutes

 

Good Luck

 

Jamesey

 

:Clap:

JSanders
Posts: 86,601
Likes: 23,200
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera not working after OS update!!!

That does work, I've used it.

 

For some others, though it could be a hardware issue.




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viorette
Posts: 1
Registered: ‎09-01-2014
My Device: BlackBerry Q5 SQR100-3

Re: Camera not working after OS update!!!

[ Edited ]

I have same issue here. I've tried all solutions mentioned above but nothing works in my case. Could it be a hardware problem? I rarely use my camera and notice the problem just today. But in the battery usage for camera application, it showed 0.01% usage yesterday (about 5 PM) and suddenly drop to zero at about 8 PM. I don't remember doing anything wrong with my device in that time period. Last time I use camera was about 2 weeks ago.

 

If it's really a hardware problem, what could be the cause? Is the camera module on BlackBerry 10 devices really that poor? It's not even 1 year I use this device and now it's having this kind of problem. And from some threads I've read, some people experiencing this problem in just few weeks usage. It's actually frustrating.

New Contributor
Sanjeev3260
Posts: 3
Registered: ‎08-03-2014
My Device: Blackberry Z10

Re: Camera not working after OS update!!!

I dont understand what's the problem. I have already done all the procedures asked to be done by other trhreads but all in vain. There may be some internal problem in Z10 camera

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera not working after OS update!!!


viorette wrote:

I have same issue here. I've tried all solutions mentioned above but nothing works in my case. Could it be a hardware problem?


From your BlackBerry World, download the BlackBerry Virtual Export app, and test the camera.

See what the results are.




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