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BlackBerry® Q5

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New Contributor
calliecranberry
Posts: 3
Registered: ‎07-26-2014
My Device: Blackberry Q5 - F8D9

Camera not working after OS update!!!

Please help!!  I'm not sure who I can even take my Q5 to for help as I bought it direct from a friend who works for RIM.   My phone did an auto OS update and is now running Software release 10.2.1.297 OS version 10.2.1.3247 --- as soon as this update occurred, the camera stopped working!   I either get the message "The camera is in use. Close any applications using it and trying again" or an error message that says the camera can't be started.  I've tried everything.. I've let it drain completely and recharged fully - I've rebooted, I've tried to access the camera through the "Videos" app, I've done a factory reset using Blackberry Link.. nothing seems to work.  I need my camera back!  This phone is new!!!  If I could figure out a way to get my old OS system back then maybe it would fix the problem??

New Contributor
amtdev
Posts: 7
Registered: ‎10-25-2012
My Device: Dev Alpha B

Re: Camera not working after OS update!!!

Did you try to re-install the OS using an update file?
New Contributor
calliecranberry
Posts: 3
Registered: ‎07-26-2014
My Device: Blackberry Q5 - F8D9

Re: Camera not working after OS update!!!

I'm not sure how to do that?

New Contributor
amtdev
Posts: 7
Registered: ‎10-25-2012
My Device: Dev Alpha B

Re: Camera not working after OS update!!!

I don't know if I am allowed to post links here, but you can get the tutorials and the download files from Crackberry Forums.
New Contributor
calliecranberry
Posts: 3
Registered: ‎07-26-2014
My Device: Blackberry Q5 - F8D9

Re: Camera not working after OS update!!!

OK I did it... didn't work :smileysad:

Contributor
rahulusit2010
Posts: 103
Registered: ‎07-28-2014
My Device: z10

Re: Camera not working after OS update!!!

I am also facing same problem.:smileymad:

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera not working after OS update!!!


rahulusit2010 wrote:

I am also facing same problem.:smileymad:


You've created a thread here:  I am getting this message very frequently.Can some...

Please don't double post and cross post in the forums. Once is enough.

 

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New Contributor
measles
Posts: 3
Registered: ‎07-29-2014
My Device: Q5

Re: Camera not working after OS update!!!

I have this too - it says that the camera is in use by another application but it isn't- have tried switching it off, wiping and reloading the operating system, switching to video mode (it just hangs and then says mode switch failed).  I have had a nightmare with this phone and will never ever ever ever choose blackberry again....my partner has had problems with his Z10 from day one too and we cannot get them fixed because they have to send them away and telus will not guarantee a loaner phone will be available and we need them for our business.....can't wait until my contract is up and we can get rid of these.

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Camera not working after OS update!!!

measles, do you need assistance with these issues?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
measles
Posts: 3
Registered: ‎07-29-2014
My Device: Q5

Re: Camera not working after OS update!!!

Yes please - have tried

 - taking the battery out

 - wiping the phone and reinstalling

 - running the virtual expert (front camera working, rear camera fail)

 - trying to switch mode to front camera  - says switch failed - camera in use by another app (it isn't I promise!)

 - little green light is on next to the camera lens - not sure if this means anything...?

 

Thanks for any help