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BlackBerry® Q5

New Member
Posts: 1
Registered: ‎06-19-2014
My Device: Blackberry Q5
My Carrier: AT&T

Cannot Receive/Send Photos

[ Edited ]

Hi Blackberry Support Forum, 


I brought a Blackberry Q5 sometime last week and hadn't noticed until now that whenever someone sends me a photo via texting I get a message that states, "You have a message awaiting retrieval. Click the button below to download it." Once I click that bottom I get an error message that reads, "General Problems". I have read a lot of other forums discussing similar issues but I was unable to find a solution.


Once I got the phone I immediately downloaded a new software update, which appears to be I am not exactly tech savvy and am completely lost as what to do. I also just noticed I can't send photos either and I was able to just a few days ago. Please help. 

Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Cannot Receive/Send Photos

Hi and Welcome to the Community!

Given what you describe, I recommend you contact your mobile service provider for formal support. MMS messaging is a service they provide, and for which you pay them, and for which they need to provide you with formal support when it fails.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
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